How to Succeed in Information Governance

Seasoned IG professionals offer invaluable advice, having tackled data protection hurdles and shaped best practices over years in the field. By listening to their journeys, new IG professionals can better prepare themselves to face tomorrow’s IG challenges with confidence. 

In Episode 1 of the Guardians of Data podcast our guest was Jon Baines who is a senior data protection specialist at Mishcon de Reya LLP, a law firm where he advises on complex data protection and freedom of information matters. Jon isn’t a lawyer in the traditional sense, yet he has been listed in Legal 500 as a rising star in the data protection, privacy and cybersecurity category. Jon is also the long standing chair of the National Association of Data Protection and Freedom of Information Officers.  

In the podcast, our conversation ranges widely and goes into Jon’s route to the law, what sort of work a non-lawyer like gets involved in at a law firm, whether young professionals need to or should qualify as solicitors in order to develop a career in information law, some of the specialisms and the history of Mishcon de Reya LLP; and developments of data protection in the age of AI. 

The following is an abridged version of the podcast focusing on Jon’s advice to IG professionals.  

Question: You’ve proved that you don’t need to be a lawyer to work at the cutting edge of information law. What skills or perspectives can non-lawyers bring that make them particularly valuable in this field? 

Answer: Critical thinking. I’m a big advocate for seeing both sides. I nearly always, when I approach a task or an instruction, think “if I were advising the other side, what would I be doing?” Because I think it’s really important that you don’t just see the positives on your side; that ability to see across the issue and be able to challenge yourself is important. And that’s part of critical thinking.  

In a lot of data protection matters, it’s important to remember that a data subject is all of us effectively; we are all data subjects. Data protection is about a fundamental right, let’s call it the right to respect for our personal information and a limited right to control that information. So a certain amount of empathy is important.  

It’s also important to understand how commerce works; data protection law doesn’t exist in a vacuum. As I say, it’s about us; it’s about our information. It’s also about how that information, operates and can be used within a commercial world, a business world, a public service world. We don’t have a complete right to privacy, let alone privacy of our information. It’s a qualified right. So I think an understanding of business and understanding that business needs data in order to operate is important. 

What is your advice for those who are new to the IG profession? 

I think one of the biggest skills you need is being able to be across the whole organisation that you work for. So don’t work in a silo. Your role might be part of Legal etc. but make sure that you get out and learn about your organisation. Make sure that people know who you are. It’s old fashioned internal networking, I guess. 

How should IG professionals, position themselves, to add value to AI projects? 

Well, it kind of makes me think of the old Data Protection Impact Assessment or prior to GDPR, when we called them privacy impact assessments. It’s not much use being part of that sort of project if you’re only brought in at the last moment. The whole idea of risk assessment is to assess in advance. So it’s important for IG professionals to remind those setting up AI projects that their input is needed from the start; indeed, even before a decision is taken to initiate a project. There are going to be few AI projects that will not involve data protection, in some way or another, or that don’t have the potential to do so in the future. So I think it’s as simple as that really. Try and make sure you’ve got your foot in the door at the start, because it’s going to be very difficult to do your job if you’re brought in at the last moment. 

If you could go back and give your younger self one piece of career advice, what would it be? 

I would probably tell myself that, just in the years after graduation, time goes quite quickly. And whilst I wouldn’t ever want to put pressure on my younger self, I think I would want to tell my younger self to “pull your socks up” a bit and start doing this sort of thing earlier. I think I drifted for a number of years and, as I get older, I increasingly find myself in this role of elder sage and telling young people, don’t waste time; it goes so quickly. 

How useful is NADPO in terms of professional development? 

NADPO is a venerable institution. It’s been going since 1993. We’re an association of information law professionals and by that I mean there are DPOs, there are FOI officers, there are lawyers, there are some journalist members, academics etc. So everyone is welcome. We exist to support the profession by providing an opportunity to learn from experts (whilst we don’t do direct training). So for a payment of, what’s rather an eccentric, membership fee of £130 for two years, you get to attend our in-person events, which includes our annual conference where we have seven or eight expert speakers talking on various areas of information law. We also have monthly webinars and a range of other member benefits. I’m very keen that NADPO is for its members. So I love it when members come to me with ideas for speakers or offers. Like I say, it’s open to anyone who’s working in or really interested in the area of data protection, FOI and IG.  

You can listen to the full Episode 1 podcast with Jon here.  

More valuable careers advice in Episode 5 where our guest is Raz Edwards, Head of Data Security and Protection at Wolverhampton NHS Trust. In our conversation, Raz shares her journey into Information Governance, the challenges she’s faced and overcome as an IG leader, her advice for both new starters and seasoned professionals and her perspective on the future of the profession.  She also reflects on what she’s learned through her tribunal role and what it takes to succeed as an IG leader. 

New Podcast: Filming the Public for Social Media

Act Now is pleased to bring you episode 6 of the Guardians of Data podcast.  

Think about the last time you walked down a busy street, sat in a pub, or queued for a train. Now imagine that moment, completely ordinary to you, being filmed by a stranger, uploaded to TikTok or YouTube and watched by millions. 
Maybe it’s monetised; maybe it’s mocked. One thing is for sure though, it never disappears. 

Filming people in public has now become second nature for some. But what happens when those images are shared, edited and turned into social media content? Can you stop someone filming you in public? What rights do you have when the footage is published? 

In this episode, we are joined by Naomi Mathews, a lawyer who specialises in Data Protection, Freedom of Information and Surveillance Law. Naomi helps us explore what the law actually says about filming people in public; where it falls short and how that affects real people who find themselves turned into content without consent. We’ll also ask the harder questions about ethics, power and whether the UK needs a new law to better protect the public. 

Download and listen here, or on your preferred podcast app. Available on Apple Podcasts, Spotify, and all major podcast platforms. 

Previous episodes of the Guardians of Data podcast have featured Jon Baines, reflecting on his career as a Data Protection Specialist and the hot issues in information governance,  Lynn Wyeth discussing the recent controversy around Grok AI, Maurice Frenkel looking back at 20 years of the Freedom of Information Act, Olu Odeniyi analysing recent cyber breaches and discussing the lessons to learn and Raz Edwards talking about how to succeed as an IG leader.

New Podcast: How to Succeed as an IG Leader 

Act Now is pleased to bring you episode 5 of the Guardians of Data podcast.  

In information governance, there is no substitute for learning from those who have walked the path before us. Experienced IG leaders bring a wealth of knowledge from years at the frontline of data protection and information rights – navigating challenges, overcoming obstacles and shaping best practice along the way.
By sharing their stories, lessons learned and practical advice, they help both new starters and seasoned professionals grow in confidence, strengthen their practice and prepare for the challenges of tomorrow. 

In this episode we are joined by Raz Edwards, Head of Data Security and Protection at Wolverhampton NHS Trust. Raz has over 17 years of experience as a Data Protection Officer, including more than a decade in the NHS. She is also Chair of the National Strategic Information Governance Network and serves as a member of the Upper Tribunal and First-Tier Tribunal in the Information Rights Jurisdiction. 

In our conversation, Raz shares her journey into Information Governance, the challenges she’s faced and overcome as an IG leader, her advice for both new starters and seasoned professionals and her perspective on the future of the profession.
She also reflects on what she’s learned through her tribunal role and what it takes to succeed as an IG leader. 

 Download and listen here, or on your preferred podcast app. Available on Apple Podcasts, Spotify, and all major podcast platforms. 

Previous episodes of the Guardians of Data podcast have featured Jon Baines, reflecting on his career as a Data Protection Specialist and the hot issues in information governance, Lynn Wyeth discussing the recent controversy around Grok AI, Maurice Frenkel looking back at 20 years of the Freedom of Information Act and Olu Odeniyi analysing recent cyber breaches and discussing the lessons to learn.

New Podcast: Lessons from Cyber Breaches

Act Now is pleased to bring you episode 4 of the Guardians of Data podcast. This is a show where we explore the world of information law and information governance; from privacy and AI to cybersecurity and freedom of information.  

The topic of this episode is cyber security. Every week we read about organisations being hacked, held to ransom or their data being stolen. The BBC recently discovered, through an FOI request, that around 10 million people had their data stolen when Transport for London (TfL) was hacked in 2024, making it one of the biggest hacks in British history. The so-called Scattered Spider crime group, breached TfL’s internal computer systems, disrupting its online services and causing £39m of damage. 

And the breakout of war in the Middle East has significantly increased the risk of cyber-attack. The National Cyber Security Centre (NCSC) recently warned that organisations should prepare for the risk of collateral damage from Iran-linked hacktivists. It said those with a presence in the region should consider boosting the monitoring of their IT systems and follow the centre’s guidelines for dealing with a heightened threat of cyber-attacks. 

In this podcast we talk about cyber security through the lens of the recent cyberattacks on major UK retailers. In just the past few months, household names like, Jaguar Land Rover, Gucci, Marks & Spencer and Co-op have suffered significant disruption from ransomware attacks and other cyber incidents. These caused empty shelves, disrupted online orders and shook customer trust. 

To help us unpack what happened and what lessons we can all take away, we are joined by Olu Odeniyi a Cyber Security expert and trusted advisor with more than 30 years’ experience in this field. In our conversation, we also explore how businesses can build resilience and trust in the face of growing threats, the future of cybersecurity and practical tips for all of us to stay ahead of the hackers.  

Download and listen here, or on your preferred podcast app. 
Available on Apple Podcasts, Spotify, and all major podcast platforms. 

Previous episodes of the Guardians of Data podcast have featured Jon Baines, talking about his career as a Data Protection specialist and the hot issues in information governance, and Lynn Wyeth discussing the recent controversy around Grok AI and Maurice Frenkel talking about 20 years of the Freedom of Information Act.

Transparency and FOI: 20 Years On

Act Now is pleased to bring you episode 3 of the Guardians of Data podcast. This is a show where we explore the world of information law and information governance – from privacy and AI to cybersecurity and freedom of information.  

In the past few weeks, we have had a stark reminder of why transparency in public life is a democratic necessity. The US Government’s release of millions of documents linked to the Jeffrey Epstein investigation has triggered, amongst other things, the arrest of the King’s brother, the sacking and subsequent arrest of a former Government minister, political jeopardy for the Prime Minister and questions about the future of the British monarchy.  

In Episode 3, our guest is Maurice Frankel OBE, Director of the Campaign for Freedom of Information. We discuss the remarkable story behind the UK’s Freedom of Information Act. From his early work with the campaigner Des Wilson in the 1980s, to the later attacks launched to weaken FOI’s impact, Maurice shares insights on:

• Life before the Act and how public authorities’ culture has evolved

• The key battles to see the law passed and fully implemented

• Lessons from major disclosures, inquiries and data releases

• FOI shortcomings, from excessive public interest extensions to the need for proactive publication

• Emerging threats to transparency

Hear what still inspires one of the UK’s foremost transparency advocates and why FOI remains a vital tool for public accountability.

Listen via this link, or on your preferred podcast app. Available on Apple Podcasts, Spotify, and all major podcast platforms. 

Previous episodes of the Guardians of Data podcast have featured Jon Baines, talking about his career as a Data Protection specialist and the hot issues in information governance, and Lynn Wyeth discussing the recent controversy around Grok AI.  

New Podcast: The Grok AI Controversy 

Act Now is pleased to bring you episode 2 of a new podcast; Guardians of Data. This is a show where we explore the world of information law and information governance – from privacy and AI to cybersecurity and freedom of information. In each episode we will be speaking with experts and practitioners to unpack the big issues shaping the IG profession. 

In the first episode, we were joined by Jon Baines, a Senior Data Protection Specialist at Mishcon de Reya LLP and the long-standing chair of NADPO. In a wide ranging conversation, Jon shared his journey into IG, his advice for both new starters and seasoned professionals and his perspective on the future of the profession. 

In Episode 2 we discuss the recent controversy around Grok AI. 

Grok,  the AI chatbot developed by xAI and integrated into the social media platform X, has caught the attention of governments and regulators across the world after it was used to edit pictures of real women to show them in revealing clothes and suggestive poses. In the UK, Ofcom and the Information Commissioner’s Office have opened formal investigations,  a significant step that signals how seriously AI-related risks are now being taken.  

This controversy raises fundamental questions about how AI systems are designed and overseen and about whether existing laws and board-level oversight are keeping pace. In episode 2, we unpack these issues with the help of Lynn Wyeth, an expert in AI, data protection and responsible technology.  

Listen via this link or on your preferred podcast app. 
Available on Apple Podcasts, Spotify, and all major podcast platforms.

New Guardians of Data Podcast: In Conversation with Jon Baines 

Act Now is pleased to bring you the first episode of a new podcast; Guardians of Data. This is a show where we explore the world of information law and information governance – from privacy and AI to cybersecurity and freedom of information. In each episode we will be speaking with experts and practitioners to unpack the big issues shaping the IG profession.

In information governance, there’s no substitute for learning from those who have walked the path before us. Experienced IG leaders bring a wealth of knowledge from years at the frontline of data protection and information rights – navigating challenges, overcoming obstacles, and shaping best practice along the way. By listening to their stories, we can all grow in confidence and prepare for the IG challenges of tomorrow. 

In the first episode, we are joined by one such IG leader: Jon Baines is a Senior Data Protection Specialist at Mishcon de Reya LLP where he advises on complex data protection and FOI matters. Jon isn’t a lawyer in the traditional sense yet is listed in Legal 500 as a “Rising Star” in the Data Protection, Privacy and Cybersecurity category. Jon is the long-standing chair of the National Association of Data Protection (NADPO) and Freedom of Information Officers. He is regularly sought for comment by specialist and national media and writes extensively on data protection matters. 

In our conversation, Jon shares his journey into IG, his advice for both new starters and seasoned professionals and his perspective on the future of the profession. 

Listen via the player below, or on your preferred podcast app.
Available on Apple Podcasts, Spotify, and all major podcast platforms.

Who Guards Our Data? Responsibility, Trust, and the Reality of Data Protection 

Data protection is often framed as a question of compliance. Regulations, policies, and frameworks dominate much of the discussion. 

In practice, however, the most important questions are about responsibility, trust, and judgement. 

Every organisation that collects or uses personal data is, in effect, a custodian of that information. With that role comes an expectation: that personal data will be handled carefully, used appropriately, and respected as something that belongs to people, not systems. Meeting those expectations is rarely straightforward. 

Day-to-day data protection decisions are often made under pressure. They involve trade-offs, uncertainty, and situations where the law does not provide a simple or immediate answer. Legislation defines the boundaries, but it does not resolve every ethical or operational question organisations face. 

This is where many of the real challenges of data protection sit, in the grey areas between what is permitted and what is appropriate. 

Guardians of Data was created to explore this space. The podcast brings together people working in privacy and information governance to talk openly about the realities of responsible data use. Rather than focusing on theory or compliance checklists, the conversations centre on how decisions are made in real organisations, and how trust is maintained when handling personal data. 

Each episode is short and focused, examining judgement calls, ethical considerations, and the expectations placed on organisations entrusted with personal data. The aim is not to provide definitive answers, but to encourage thoughtful discussion about what good data stewardship looks like in practice. 

Guardians of Data is intended as a space for reflection and conversation for anyone navigating the responsibilities that come with using personal data in today’s digital environment.

Click below to listen to the podcasts.

New Podcast: Filming the Public for Social Media

Act Now is pleased to bring you episode 6 of the Guardians of Data podcast.   Think about the last time you walked down a busy street, sat in a pub, or queued for a train. Now imagine that moment, completely ordinary to you, being filmed by a stranger, uploaded to TikTok or YouTube and watched by millions. Maybe it’s monetised; maybe it’s mocked. One thing is for sure though,…

New Podcast: How to Succeed as an IG Leader 

Act Now is pleased to bring you episode 5 of the Guardians of Data podcast.   In information governance, there is no substitute for learning from those who have walked the path before us. Experienced IG leaders bring a wealth of knowledge from years at the frontline of data protection and information rights – navigating challenges, overcoming obstacles and shaping best practice along the way. By sharing…

New Podcast: Lessons from Cyber Breaches

Act Now is pleased to bring you episode 4 of the Guardians of Data podcast. This is a show where we explore the world of information law and information governance; from privacy and AI to cybersecurity and freedom of information.   The topic of this episode is cyber security. Every week we read about organisations being hacked, held to ransom or their data being stolen. The BBC recently discovered,…

Transparency and FOI: 20 Years On

Act Now is pleased to bring you episode 3 of the Guardians of Data podcast. This is a show where we explore the world of information law and information governance – from privacy and AI to cybersecurity and freedom of information.   In the past few weeks, we have had a stark reminder of why transparency in public life is a democratic necessity. The US Government’s release of millions…

New Podcast: The Grok AI Controversy 

Act Now is pleased to bring you episode 2 of a new podcast; Guardians of Data. This is a show where we explore the world of information law and information governance – from privacy and AI to cybersecurity and freedom of information. In each episode we will be speaking with experts and practitioners to unpack the big…

New Guardians of Data Podcast: In Conversation with Jon Baines 

Act Now is pleased to bring you the first episode of a new podcast; Guardians of Data. This is a show where we explore the world of information law and information governance – from privacy and AI to cybersecurity and freedom of information. In each episode we will be speaking with experts and practitioners to…

Who Guards Our Data? Responsibility, Trust, and the Reality of Data Protection 

Data protection is often framed as a question of compliance. Regulations, policies, and frameworks dominate much of the discussion.  In practice, however, the most important questions are about responsibility, trust, and judgement.  Every organisation that collects or uses personal data is, in effect, a custodian of that information. With that role comes an expectation: that…