Our 23rd Birthday! Celebrate with Us and Save on Training  

This month marks 23 years of Act Now Training. We delivered our first course in 2003 (on the Data Protection Act 1998!) at the National Railway Museum in York. Fast forward to today, and we deliver over 300 training days a year on AI, GDPR, records management, surveillance law and cyber security; supporting delegates across multiple jurisdictions including the Middle East.  

Our success comes from more than just longevity; we are trusted by clients across every sector, giving us a unique insight into the real-world challenges of information governance. That’s why our education-first approach focuses on practical skills, measurable impact, and lasting value for your organisation. 

Anniversary Offer: To celebrate, we are giving you a £50 discount on any one-day workshop, if you book by 30th September 2025. Choose from our most popular sessions like GDPR and FOI A to Z, or explore new topics like AI and Information Governance and the Risk Managment in IG. 

Simply quote “23rd Anniversary” on your booking form to claim your discount.

Health Sector Data Protection Expert Joins the Act Now Team 

Act Now is delighted to welcome Raz Edwards, a leading expert in health sector information governance, to our team of associates. 

Raz brings over 17 years of experience as a Data Protection Officer, including more than a decade within the NHS. She currently serves as a DPO at a large NHS trust supporting acute, community, and primary care services, as well as research. Before joining the NHS, she spent six years as a Data Protection Officer in local government. 

She is the current Chair of the National Strategic Information Governance Network (SIGN), which brings together 24 regional networks across England and Wales, and also chairs the West Midlands SIGN. Her expertise has been further recognised through her appointment as a member of the Upper Tribunal (Administrative Appeals Chamber, Information Rights Jurisdiction) and the First-tier Tribunal (General Regulatory Chamber, Information Rights Jurisdiction). 

Raz holds master’s degrees in computer science, law, and leadership and is a certified data ethics professional. At Act Now, Raz will be developing new courses in her specialist areas, serving on our curriculum and exam board, and supporting the delivery of training ranging from one-day workshops to advanced practitioner certificate courses. 

Raz joins is the second expert from the Midlands to join our team this year. Dr. Malkiat Thiarai joined us in August.

Data (Use and Access) Act 2025: ICO Consultation 

Last month the ICO, launched public consultations on its guidance in response to The Data (Use and Access) Act 2025 (DUA Act) coming into force.  

The DUA Act received Royal Assent on 19th June 2025. It amends, rather than replaces, the UK GDPR as well as the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) and the Data Protection Act 2018. (You can read a summary of the Act here.)  

The Act is not fully in force yet. The only substantive amendment (Section 78) to the UK GDPR that came into force on 19th June inserted a new Article 15(1A), relating to subject access requests: 

“…the data subject is only entitled to such confirmation, personal data and other information as the controller is able to provide based on a reasonable and proportionate search for the personal data and other information described in that paragraph.” 

Other provisions of the Act will commence in stages, 2 to 12 months after Royal Assent. The first commencement order, The Data (Use and Access) Act 2025 (Commencement No. 1) Regulations 2025, came into force on 20th August.  

Recognised Legitimate Interests 

The DUA Act amends Article 6 of the UK GDPR to introduce ‘Recognised legitimate interest’ as a new lawful basis for processing personal data. This covers activities such as crime prevention, public security, safeguarding, emergencies and sharing personal data to help other organisations perform their public tasks. The proposed ICO guidance aims to make it easier for organisations to successfully use recognised legitimate interest by explaining how it works, along with giving practical examples. Further details on the 10-week consultation, which closes on 30 October 2025, can be found here.  

Data Protection Complaints 

By June 2026, Data Controllers must have a process in place to handle data protection complaints. A complaint can come from anyone who is unhappy with how an organisation has handled their personal data. The proposed ICO guidance sets out the new requirements and informs organisations of what they must, should and could do to comply. Further details on the eight-week consultation, which closes on 19 October 2025, can be found here.  

Data protection professionals need to assess the changes to the UK data protection regime set out in the DUA Act. Our half day workshop will explore the new Act in detail giving you an action plan for compliance. A revised UK GDPR Handbook is now available incorporating the changes made by the DUA Act.

Information and Records Management Practitioner Certificate: Final Course for 2025

Act Now Training is pleased to report that the next Information and Records Management Practitioner Certificate course, starting in September, is fully booked. An additional course (November) has been added which will be the final course of 2025. 

Effective information and records management is vital for all organisations. It ensures compliance with legal requirements, mitigates risks, preserves institutional memory and facilitates efficiency. It is even more vital in an age of AI as the foundation of any AI system, especially Generative AI, is data. AI algorithms rely on vast amounts of data to learn, make predictions, and generate insights. Therefore, the accuracy, completeness, and reliability of this data are paramount.  

The IRM Certificate has now been completed by four cohorts since its launch last year. It meets the need of information management professionals to equip themselves with practical skills to navigate the full information and records lifecycle. The principal trainer, Scott Sammons, is a recognised expert on records management. He was previously the Chair of the Information and Records Management Society (2016-2020) and now leads the IRMS work on accreditation.  

The course is structured over four days, approximately one day per month, and can be undertaken online or in the classroom. Each day includes engaging discussions, exercises and case studies. Upon completion, delegates submit a practical assessment within 30 days. Personal tutor support is provided, throughout the course, together with comprehensive training materials. 

This course is also available to be delivered on an in house basis, online or at your premises. Please get in touch for a quote. 

AI Governance Practitioner Certificate: Final Course for 2025 

Act Now is pleased to report that the next AI Governance Practitioner Certificate course, starting in September, is fully booked. There are still a few places available on the next course, starting in October, which is the final one in 2025. 

The AI Governance Practitioner Certificate is designed to equip Information Governance professionals with the essential knowledge and skills to navigate AI deployment within their organisations. As we detailed in our previous blog “What is the role of IG Professionals in AI Governance?”, IG professionals should be aware of how this technology works so that they can help to ensure that there is responsible deployment from an IG perspective, just as would be the case with any new technology.   

So far thirty delegates, from a variety of backgrounds, have successfully completed the course, giving great feedback. Delegates have complimented us on the scope of the syllabus and the delivery style. Cora Suckley, Information Governance Service Manager, Digital Health and Care Wales said: 

“The AI Governance Practitioner Certificate exceeded my expectations. The content was comprehensive and well-structured, successfully bridging the gap between technical AI concepts and essential governance frameworks. The course delved into responsible AI principles, risk management, compliance, policy and ethical considerations, equipping me with practical tools to navigate the evolving regulatory landscape. 

The instructor was excellent and made the sessions interactive, highly engaging and applicable, providing real-world examples. This course provides a solid foundation for implementing AI governance in a meaningful and effective way.” 

The final course for 2025 starts in October. Places are limited so book early to avoid disappointment.  

Dr. Malkiat Thiarai Joins the Act Now Team 

Act Now is delighted to welcome Dr. Malkiat Thiarai to our team of associates. 

Our associates play a vital role in delivering our mission: helping to create a more privacy-conscious world by educating IG professionals. At Act Now, we pride ourselves on providing training that is clear, practical, and jargon-free — making complex topics accessible and engaging. 

Every one of our associates brings extensive real-world experience from the information governance sector. This expertise enriches our courses and ensures they remain relevant, insightful, and highly rated by our delegates. We are excited to have Dr. Thiarai join us in continuing this tradition of excellence. 

Dr. Malkiat Thiarai has worked for Birmingham City Council for over 30 years and has led the information governance function for over 20 years. He is currently the Head of Practice – Corporate Information Management and part of the council’s Digital and Technology Services multi-disciplinary leadership team. His role encompasses the duties of the Data Protection Officer as well as other aspects of information governance. He helps to improve the management of council data assets and provide strategic and operational management of information management.   

In 2021, Dr. Malkiat successfully completed a PhD in Urban Science from the University of Warwick. His research focussed on the understanding the challenges and capability of using personal data held within public sector organisations for research purposes and use the analysis to develop new models of service delivery that are focused on social care data whilst balancing the rights of the individual to privacy and a personal life. He has previously completed the LLM Information Rights and Law as well as an MBA in Public Service. 

Dr. Malkiat will be developing new courses around his area of expertise and sitting on our curriculum and exam board. He will also be assisting our team to deliver everything from one-day workshops to advanced practitioner certificate courses. 

Ibrahim Hasan, Director of Act Now Training, said:  

“I am very pleased that Dr. Malkiat has joined our team. I have known Malkiat for over 25 years. I am confident that his strong academic background coupled with experience of working in IG for many years, he will be great contribution to our team developing innovative curricula to help foster a culture of responsible data usage, build public trust and drive positive change.” 

AI Governance Practitioner Certificate: First Cohort Successfully Completes Course 

Act Now is pleased to report that the first cohort of its new AI Governance Practitioner Certificate has successfully completed the course. 

This course is designed to equip Information Governance professionals with the essential knowledge and skills to navigate AI deployment within their organisations. As we detailed in our previous blog “What is the role of IG Professionals in AI Governance?”, IG professionals should be aware of how this technology works so that they can help to ensure that there is responsible deployment from an IG perspective, just as would be the case with any new technology.   

The first course ran over a four week period in May and June. It consisted of ten delegates from the health sector in Wales. They all successfully completed the course assessment in July. 

The course was extremely well received by the delegates who complimented us on the scope of the syllabus and the delivery style: 

“I took a huge amount from the course which will help shape the development of processes for us internally in the coming months.” Dave Parsons , WASPI Code Manager (Wales Accord on the Sharing of Personal Information)  

“This was a superb course with a lot of information delivered at a carefully managed rate that encouraged discussion and reflection.  Literacy in AI and its application is vital – without it we cannot comprehend the ever changing level of IG threat and risk.” MA, Digital Health and Care Wales

“The training was very good. The instructor was also very knowledgeable about the subject.” HP, Digital Health and Care Wales

Cora Suckley, Information Governance Service Manager, Digital Health and Care Wales said: 

“The AI Governance Practitioner Certificate exceeded my expectations. The content was comprehensive and well-structured, successfully bridging the gap between technical AI concepts and essential governance frameworks. The course delved into responsible AI principles, risk management, compliance, policy and ethical considerations, equipping me with practical tools to navigate the evolving regulatory landscape. 

The instructor was excellent and made the sessions interactive, highly engaging and applicable, providing real-world examples. This course provides a solid foundation for implementing AI governance in a meaningful and effective way.” 

Two more cohorts are currently completing the course. The next course starts in September and has a few places left.  

Charity Receives £18,000 GDPR Fine

On Monday, a Scottish Charity (Birthlink) received a GDPR Monetary Penalty Notice of £18,000 after it destroyed approximately 4,800 personal records, up to ten percent of which may be irreplaceable. 

Birthlink is a charity specialising in post-adoption support and advice, for people who have been affected by adoption with a Scottish connection.
Since 1984 it has owned and maintained the Adoption Contact Register for Scotland. The Register allows adopted people, birth parents, birth relatives and relatives of an adopted person to register their details with the aim of being linked to and potentially reunited with family members. 

Key findings from the Information Commissioner’s Office (ICO) investigation include: 

  • Handwritten letters and photographs from birth parents amongst items destroyed 
  • Some people’s access to part of their family histories and identities may have been permanently erased due to systematic data protection failures 
  • Poor records management means true extent of actual loss will never fully be known 
  • The charity had limited knowledge of data protection obligations and lacked cost effective and easy-to-implement policies and procedures, which would likely have prevented the destruction. 

Background 

In January 2021, Birthlink reviewed whether they could destroy ‘Linked Records’ as space was running out in the charity’s filing cabinets. ‘Linked Records’ are files of cases where people had already been linked with the person they sought and can include handwritten letters from birth parents, photographs, and copies of birth certificates.  

Following a February 2021 Board meeting, it was agreed no barriers to the destruction of records existed but that retention periods should apply to certain files and only replaceable records could be destroyed. Due to poor record keeping, it is estimated some records were destroyed on 15 April 2021 with a further 40 bags destroyed on 27 May 2021.  

In August 2023, following an inspection by the Care Inspectorate, the Birthlink Board became aware that irreplaceable items had in fact been destroyed as part of the overall record destruction. It reported the incident to the ICO. 

ICO Findings 

The ICO investigation found the following infringements of the UK GDPR: 

  1. Birthlink’s destruction of manual records containing personal data of approximately 4,800 of its service users without authorisation or lawful basis (“Relevant Processing”) occurred as a result of its failure to implement appropriate organisational measures ensuring the security of the personal data contained in the records. In this regard, the ICO found that Birthlink contravened Articles 5(1)(f) and 32(1)-(2) of the UK GDPR (security). 
  1. A significant contributing factor leading to the Relevant Processing, was Birthlink’s failure to demonstrate compliance with the data protection principles in accordance with Article 5(2) of the UK GDPR. Birthlink has accepted that there was limited understanding of the UK GDPR at the time of the Relevant Processing until around March 2023 when it introduced data protection training for its staff. 
  1. Despite acknowledging the high risk to affected service users arising from the Relevant Processing, Birthlink did not notify the ICO of the personal data breach until 8 September 2023. A delay of two years and five months represents a marked departure from the obligation to notify the ICO within 72 hours of becoming aware of a personal data breach in accordance with Article 33(1) UK GDPR. 

Why a fine now? 

This fine comes two weeks after the catastrophic data breach involving the Ministry of Defence (MoD) was reported, following the High Court lifting a superinjunction. In February 2022, an MoD official mistakenly emailed a spreadsheet containing personal details of over 18,000 Afghan nationals who had applied to move to the UK under the Afghan Relocations and Assistance Policy (ARAP). The data breach also contained personal details of more than 100 British officials including those whose identities are most closely guarded; special forces and spies.  

Despite the scale and sensitivity of the MoD data breach, the ICO decided not to take any regulatory action; not even a reprimand! In its press release, the ICO praised the MoD’s internal investigation and mitigation efforts, stating that “no further regulatory action is required at this time”.  

The ICO has been heavily criticised for their inaction. The Commons Defence Committee said it would launch its own inquiry, and Dame Chi Onwurah, chair of the Commons Committee for Science Innovation and Technology, said that it is writing to the Information Commissioner pushing for an investigation. Following this, the Information Commissioner issued a further statement explaining the ICO approach.  

Of course no one is suggesting that the ICO fine for Birthlink is an attempt by the ICO to move on from the MoD non-enforcement but readers may at least be wondering why a relatively small Scottish charity is fined whilst a large government department (which has been fined previously in similar circumstances) has faced no action at all.  

This case shows the importance of good records management in ensuring GDPR compliance. Our forthcoming workshop will help you implement records management best practice and understand how it can help manage the personal data lifecycle. 

Retail Under Siege Through AI Enabled Cyber Attacks 

The UK retail sector has come under siege in 2025, with an unprecedented wave of cyber attacks. After the Ticketmaster breach in 2024 where millions of users were affected, one would assume retailers had taken note. However, From Marks & Spencer to Louis Vuitton, companies large and small are grappling with relentless, tech-enhanced intrusions that threaten customer trust and digital resilience. It’s almost a daily occurrence these days receiving an email from a company apologising for a data breach. There also seems to be no retailer safe regardless of their size or stature. Sometimes it is a retailer that you may not have even shopped with for a number of years at which point I’m sure you must be thinking, ‘What’s their data retention policy?’ 
 
Below we take a look at some of the major breaches and attacks of 2025 and what you can do to protect your information online. 

High-Profile Retail Cyberattacks of 2025 

Here’s a snapshot of the most disruptive recent cyber incidents: 

Company Date Attack Type Impact & Highlights 
Louis Vuitton UK July 2025 Data breach Customer contact details & purchase history stolen; phishing scams followed 
Marks & Spencer April 2025 Ransomware £3.8M/day in lost revenue; £700M market value wiped; credential theft via vendor 
Harrods May 2025 Attempted breach Real-time containment; no confirmed data loss but serious operational disruption 
Co-op UK May 2025 Ransomware Customer data compromised; back-office systems disabled 
Peter Green Chilled May 2025 Ransomware Disrupted cold-chain deliveries to Tesco, Aldi, Waitrose 
Victoria’s Secret Spring 2025 Web attack E-commerce platform outage during peak shopping period 

These incidents underscore one clear truth: cybercrime is evolving, and no retailer, no matter its size or prestige, is immune. What is worrying is, companies with infinite resources are still extremely vulnerable. 

The Role of AI  

In many of these data breaches, AI was used by hackers to accelerate and deepen the damage. Their tactics included: 

  • Hyper-Personalised Phishing: AI-generated messages mimicked trusted communications, referencing recent purchases to trick recipients. Louis Vuitton customers received convincing fake discount offers. 
  • Credential Cracking and MFA Bypass: AI automated brute-force login attacks, while adversary-in-the-middle techniques stole session tokens to sidestep multi-factor authentication. 
  • Network Reconnaissance: Malicious bots used AI to scan retail systems, identify vulnerabilities, and map out supply chains for deeper impact. 
  • Autonomous Ransomware: Sophisticated strains like DragonForce adapted in real time to avoid detection and self-propagate through connected systems. 
  • Voice Phishing (Vishing): AI-generated voices impersonated IT staff to deceive employees into disclosing access credentials; a tactic especially potent in luxury retail. 

AI has supercharged cybercrime, making attacks faster, more targeted, and far harder to detect. With the emergence of (RaaS) ransomware as a service and (DLS) there is now a marketplace for our data that is much more accessible. 

How Consumers Can Protect Their Data 

While companies bear the financial burden of breaches, consumers often suffer the most; through stolen data, financial fraud, and disrupted services. Lessons for consumers include: 

  • Even luxury brands are vulnerable – don’t assume prestige equals protection. 
  • Cyberattacks are increasingly tailored based on what you buy, how often you shop, and where you live. 
  • Supply chains and vendor access are weak points; your data might be exposed even if the retailer itself isn’t directly breached. 

Whether you shop in-store or online, these simple steps can dramatically improve the security of your personal data: 

Digital Defence 

  • Use Strong, Unique Passwords: A password manager can help you avoid reuse and weak combinations. 
  • Enable Multi-Factor Authentication: Critical for accounts tied to payments or personal information. 
  • Monitor Your Financial Activity: Check bank statements and credit reports for irregularities. Set up alerts where possible. 
  • Be Phishing-Aware: Always verify communications by visiting the retailer’s official website. Don’t click suspicious links or download unexpected attachments. 
  • Don’t Save Your Payment Data: If you can avoid saving your payment/address details with a retailer online then always avoid.  

Data Discipline 

  • Limit the Personal Data You Share: Don’t offer extra details to loyalty schemes or retailers unless absolutely necessary. 
  • Freeze Your Credit (If Breached): Prevent identity thieves from opening new accounts using your stolen details. 

Payment Hygiene 

  • Use Credit Cards Online: They offer better fraud protection and don’t expose your actual bank balance. In addition, you have certain buyer protections when buying on credit card. 
  • Avoid Public Wi-Fi for Shopping: Use a VPN or shop from secure, private networks. 

The digital age has made shopping easier; but also riskier. Cybersecurity now requires a partnership between retailers and consumers. Companies must implement
zero-trust architectures. AI-powered threat detection and employee cyber-awareness training. Meanwhile, consumers should stay informed, cautious, and quick to respond when their personal data is at risk. 

According to Stanford University’s recent study, human error accounted for 88% of data breaches and a recent Accenture study found that there has been a 97% increase in cyber threats since the start of the Russia/Ukraine war.  
 
We have two workshops coming up (How to Increase Cyber Security in your Organisation and Cyber Security for DPOs) which are ideal for organisations who wish to upskill their employees about cyber security. 

The MoD Afghan Data Breach: Could the Information Commissioner have done more? 

On Tuesday, the High Court lifted a superinjunction that prevented scrutiny of one of the most serious personal data breaches involving a UK Government department. In February 2022, a Ministry of Defence (MoD) official mistakenly emailed a spreadsheet containing personal details of over 18,000 Afghan nationals who had applied to move to the UK under the Afghan Relocations and Assistance Policy (ARAP).  

The breach was only discovered in August 2023, when excerpts of the data appeared on Facebook. By then, the damage was done. A new resettlement scheme for those on the leaked list was set up and has seen 4,500 Afghans arrive in the UK so far. The Afghan Relocation Route has cost £400m so far, and the Government has said it is expected to cost a further £450m. Interesting that that the High Court in May 2024 heard it could cost “several billions”. 

Shockingly, people whose details were leaked were only informed on Tuesday. A review of the incident carried out on behalf of the MoD found it was “highly unlikely” an individual would have been targeted solely because of the leaked data, which “may not have spread nearly as widely as initially feared”. On Wednesday though, the Defence Secretary said he was “unable to say for sure” whether anyone had been killed as a result of the data breach. The daughter of an Afghan translator whose details were leaked told the BBC that her whole family “panicked”.  

“No one knows where the data has been sent to – it could be sent to the Taliban, they could have their hands on it,” she said. Her grandmother, who is still in Afghanistan, is “completely vulnerable”, she added. 

This is not the first time the MoD has mishandled Afghan data. In December 2023, it was fined £350,000  for disclosing details of people seeking relocation to the UK shortly after the Taliban took control of Afghanistan in 2021. The MoD sent an email to a distribution list of Afghan nationals eligible for evacuation using the ‘To’ field, with personal information relating to 245 people being inadvertently disclosed. The email addresses could be seen by all recipients, with 55 people having thumbnail pictures on their email profiles.  
Two people ‘replied all’ to the entire list of recipients, with one of them providing their location.  

ICO’s Response 

Despite the scale and sensitivity of the latest MoD data breach, the Information Commissioner’s Office (ICO) has decided not to take any regulatory action; no, not even a reprimand! In its press release, the ICO praised the MoD’s internal investigation and mitigation efforts, stating that “no further regulatory action is required at this time”. 

Compare this case to the data breach involving the Police Service of Northern Ireland (PSNI). Last year, the ICO fined the PSNI £750,000 after staff mistakenly divulged the surnames of more than 9,483 PSNI officers and staff, their initials and other data in response to a Freedom of Information (FoI) request. The request, via the What Do They Know.Com website, had asked the PSNI for a breakdown of all staff rank and grades. But as well as publishing a table containing the number of people holding positions such as constable, a spreadsheet was included. The information was published on the WDTK website for more than two hours, leaving many fearing for their safety. 

In September las year it was announced that a mediation process involving the PSNI is to take place to attempt to agree the amount of damages to be paid to up to 7,000 staff impacted by the data breach. The final bill could be as much as £240m, according to previous reports. Compare that with the impact and cost of the latest MoD data breach. 

Other ICO enforcement actions in the past few years for security failures include: 

  • Cabinet Office (2020): Fined £500,000 for publishing New Year Honours list online. Cause? Spreadsheet error. 
  • HIV Scotland (2021): Fined £10,000 when it sent an email to 105 people living with HIV. All the email addresses were visible to all recipients, and 65 of the addresses identified people by name. From the personal data disclosed, an assumption could be made about individuals’ HIV status or risk.   
  • Mermaids (2021): Fined £25,000 for failing to implement an appropriate level of security to its internal email systems, which resulted in documents or emails containing personal data being searchable and viewable online by third parties through internet search engine results.  

In the MoD case, the ICO claims it considered the “critical need to share data urgently” and the MoD’s “steps to protect those most affected”. But urgency wasn’t the issue; it was negligence. The breach occurred during routine verification, not a crisis. Even more concerning, the ICO’s own guidance states that breaches involving unauthorised disclosure of sensitive data, especially where lives are at risk, should trigger enforcement action. 

This lack of action by the ICO raises serious questions about the ICO’s independence and willingness to challenge government departments. Even if it felt a fine was not appropriate, a report to Parliament (under Section 139(3) of Data Protection Act 2018) would have highlighted the seriousness of the issues raised and consequently allowed MP’s to scrutinise the MoD’s actions.  

This breach is a national scandal; not just for its scale, but for the lack of transparency, accountability, and regulatory action. If the UK is serious about data protection, it must demand more from its regulator. Otherwise, the next breach may be even worse and just as quietly buried. 

Yesterday, the Commons Defence Committee confirmed it would launch its own inquiry, and Dame Chi Onwurah, chair of the Commons Committee for Science Innovation and Technology, said that it is writing to the Information Commissioner pushing for an investigation. Watch this space! 

STOP PRESS: This afternoon the BBC reports that the data breach was much worse than previously thought: it contained personal details of more than 100 British officials including those whose identities are most closely guarded – special forces and spies. Is an ICO u turn incoming?

We have two workshops coming up (How to Increase Cyber Security in your Organisation and Cyber Security for DPOs) which are ideal for organisations who wish to upskill their employees about cyber security.